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Cutting AHT is not a win. It's a warning sign. 🚨 You hit your target. Contacts went up. Nobody connected the two. That's the AHT Loop — and most contact centres don't audit it until it's already out of control. Go pull your repeat contact data from the last AHT push. Drop what you find in the comments 👇 #contactcentre #callcentre #customerservice #operationsmanager #AHT
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