As a consumer, you have the right to be compensated for misrepresentation, shoddy goods or unsatisfactory services. Here's what you have to do: • If you bought a defective product, go back to the store where you bought the item and look for the Consumer Welfare Desk. • You may request a replacement, refund or if needed, have the defective item repaired. • If the manager or store representative does not act on your complaint, proceed to the agency which has jurisdiction over your case. • Bring th