"[Her actions] made me emotional. I felt a range of emotions because I was told to [move to another cashier]. I thought to myself, who is this kid to treat me this way. I am an old man, my hair is white,” Amal told the media on Dec. 29. Explaining his point of view, he denied having cut the queue and insisted that he had merely moved to a different counter as he didn't feel other customers were heading to the counter. He added that N did not protest at first and proceeded to check out his items.