Forrester analyst Christina McAllister believes that Klarna underestimated the complexity of its customer service while ...

Klarna replaced 40% of its staff with AI, touting savings. However, customer dissatisfaction surged because the AI couldn't ...

Just a few weeks ago Klarna's CEO - who literally used an AI doppelganger to deliver an earnings report - admitted to ...

Employees are expected to use artificial intelligence at Shopify, Box and Duolingo as executives shift toward the future.

Buy now, pay later provider Klarna took another step toward a U.S. listing last week, reporting progress on its transition ...

HR software company Lattice is rolling out new features for its AI agents to be more proactive, like nudging managers if an ...

The response was swift and furious, with many users criticising Duolingo’s shift and threatening to quit the app. Some argued ...

Swedish fintech giant Klarna is making a notable U-turn in its strategy by reintroducing human workers after an aggressive ...

Most people assume it will take years for AI to reshape the job landscape. But tasks that chatbots can do are already ...

Two tech investors say behind closed doors, CEOs are discussing what they won't admit publicly: AI means smaller teams.

Klarna, the AI-powered payments and commerce network, has today been revealed as the headline sponsor of Latitude festival ...

Visa (NYSE:V) announced today that it has appointed Antony Cahill as the new Regional President and ...