Though Amazon now has its Rufus AI chatbot to help explain products and find deals, I don't think it's worth using—and I'm ...

Amazon CEO addresses Alexa's future, inflation's impact, and the company's entertainment investments, including the new James ...

Inventing Alexa+ required a series of technical breakthroughs, from getting LLMs to orchestrate APIs reliably to creating all ...

Zoom is a big Amazon customer, noting in its annual report that it uses Amazon ... a San Francisco-based company that makes chat, video and audio conferencing tools for businesses, as reported by ...

Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, Microsoft Teams, and even Discord. But with Slack, for instance ...