A system which invites callers to describe enquiries in their own words was deployed in 2022 and the department now wishes to ...

Green light has been given to a new digital platform from Medicus, giving the firm licence to enter a market that has, for ...

The local authority for Scotland’s largest city has announced that a breach was first discovered last week, since when numerous services have been impacted, including parking, registration and refuse ...

27 June 2025 Archives. A minister has indicated that the long-standing Government Gateway login platform will be ready to be finally and fully phased out by 2029 – 13 years after a decommissioning ...

The proportion of helpline interactions that are caused by the departments’ errors and delays, or by a mistake on the part of ...

PublicTechnology dives into the detail of HM Treasury's recently published efficiency plans document This month’s Spending ...

Ministers have begun investing a funding package with support for initiatives including a project to help solve challenges in ...