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2024 Customer Engagement: AI and Automation Reshape the Market Landscape
As the world races into an era defined by digital transformation and unprecedented technological advancement, the convergence of AI interactions and automation signifies a transformative shift in ...
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Brent Kelly & Tim Banting
Brent Kelly is a principal analyst for unified communication and collaboration within Omdia’s Digital Workplace team. Since 1998, Brent has been the principal analyst at KelCor, Inc., where he ...
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No Jitter Roll: Calabrio and Microsoft Dynamic 365 Partner, DRUID AI Launches DRUID Conductor, and Workato’s Automation in the Workplace Report
Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: DRUID AI’s launch of DRUID Conductor, ...
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6 Reasons to Remove Old Cabling Infrastructure From Your Office Space
As telecommunications services continue to evolve, your office space (or office building) likely contains remnants of the past in the form of unused cabling infrastructure and its associated ...