Forrester analyst Christina McAllister believes that Klarna underestimated the complexity of its customer service while ...

Klarna replaced 40% of its staff with AI, touting savings. However, customer dissatisfaction surged because the AI couldn't ...

Other than AI Siemiatkowski admission, it wasn't obvious that this was AI. There were only a few subtle signs.

Just a few weeks ago Klarna's CEO - who literally used an AI doppelganger to deliver an earnings report - admitted to ...

It wore a brown jacket reminiscent of one in Siemiatkowski's corporate headshots, and aside from a lack of blinking and ...

Klarna's CEO Says AI Can Take Over All Jobs, Including His Own. According to Klarna's first quarter 2025 results, the company ...

Buy now, pay later provider Klarna took another step toward a U.S. listing last week, reporting progress on its transition ...

The “buy now, pay later” company’s use of AI to cut jobs came after a dismal fundraising round, in which its valuation ...

After the Klarna CEO’s AI avatar appeared on an investor call earlier this week, Zoom CEO Eric Yuan followed suit, also using ...

Most people assume it will take years for AI to reshape the job landscape. But tasks that chatbots can do are already ...

Up to 90% of risk assessments could become automated. Other companies like Klarna, Salesforce, and Duolingo are looking at ...