As companies use terms like reorganization, restructuring, and optimization in job cuts, AI may be at work more than they ...

An internal email stated that employees are also required to attach or cite specific AI projects they have worked on, along with measurable outcomes. Managers must also report how AI tools were ...

Cost savings from AI-driven efficiencies are rarely reflected in software companies' profitability forecasts.

Klarna CEO Sebastian Siemiatkowski has already used AI to replace himself during earnings reports, and now Klarna is using AI to clone him another way: through an AI-powered phone hotline.

Klarna CEO Sebastian Siemiatkowski recently warned that AI could very well trigger a global recession. Critics are now pointing out last year's Klarna layoffs.

Klarna's CEO warns AI is quickly replacing white-collar jobs and could trigger a recession if companies don't manage the transition responsibly.

What just happened? Another CEO has warned about the impact generative AI will have on white-collar jobs. Sebastian Siemiatkowski, CEO of buy now, pay later giant Klarna, said that the sheer ...

Klarna CEO Sebastian Siemiatkowski previously said its AI assistant was already doing the work of 700 full-time customer service agents.

AI chatbots for regular folks, human beings for VIPs: that seems to be Klarna 's policy, based on CEO Sebastian Siemiatkowski's recent remarks. What Happened: Speaking at the London SXSW ...

Forrester analyst Christina McAllister believes that Klarna underestimated the complexity of its customer service while chasing cost reduction.

Sebastian Siemiatkowski, CEO of buy now, pay later firm Klarna, presented an earnings report using an AI-generated avatar.

Having replaced 700 human workers with AI in 2022 to streamline operations, the company is now in the process of reintroducing human agents to boost service quality.