A help desk can be a real lifesaver for employees, not to mention a productivity boost. If a keyboard stops working or Outlook keeps crashing, a technician is just a phone call away. Even complex ...

As more IT incident volumes continue to rise-in part because technology continues to become more complex-additional money is not being allocated to meet the increased demand for technical support ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Spoke, a startup that wants to simplify the way companies add and process help desk tickets using artificial intelligence underpinnings, announced it has enhanced its AI engine to allow for more ...

Twelve years ago, while working at my very first real job right out of college, I created a website called The Chronicles of George in order to highlight the grammatically twisted help desk tickets ...

How tech like gamification, predictive analytics, sentiment analysis, and social ticket integrations can help you transform your help desk platform for a new age of customer interaction. Our team ...

CAMP BONDSTEEL, KOSOVO - "What do we do with printers that don\'t work'" "How often is the shared network backed-up'" and "Where are you guys at with my Help Desk ticket'" These are just a handful of ...

Most help desk ticketing systems specialize in helping one business support all of its customers or internal users. These solutions include searchable databases that allow customers to locate ...

BMC Software wants to eliminate the whole notion of a level-one job ticket when it comes to IT support. BMC today unveiled a series of updates to its IT support software portfolio, including version 2 ...

65% of IT help desk teams dealing with excessive stress, burnout Your email has been sent A new report from Splashtop shows that IT support is under a great deal of pressure when it comes to working ...

Moveworks, a startup using AI to help resolve help desk tickets in an automated fashion, announced a $75 million Series B investment today. The round was led by Iconiq Capital, Kleiner Perkins and ...