Likes and hearts are not real connection. AI-powered wearables may be the future of how we shop, date and connect.

Forget rearview metrics—chief data officers are using predictive analytics to steer goal-setting with real-time, ...

Personalization is the heart of modern email marketing—but Google’s latest moves strip it away, one discount tag at a time.

The company says its redesigned Opal platform supports specialized AI agents and advanced workflows to automate content ...

Breeze Customer Agent has helped thousands of customers resolve over 50% of conversations Customers are seeing value goes beyond post-purchase support, including in the discovery and buying phase ...

With Aptos ONE, the fitness retailer will boost its customer engagement and omnichannel capabilities at its 50+ store ...

As with all forms of AI and machine learning, agentic AI will require guardrails and human oversight to avoid harmful ...

On May 6, 2025, Parloa announced a $120 million Series C funding round, elevating its valuation to $1 billion. The round was ...

Better in means better out. Strong inputs like trusted questions and reference material help LLMs produce more accurate, usable customer survey drafts. Context shapes results. Vague prompts ...

In 2022, the martech count climbed to 9,932 — up 24% from 2020 — with churn also on the rise. Nearly 1,000 solutions ...

What doing the dishes taught me about clear expectations and supportive feedback in delivering meaningful customer ...

A deep dive into all the practitioner and vendor award winners in the 2025 CMSWire IMPACT Awards program. Now in its fourth ...