A Massachusetts couple spent thousands of dollars on first class airline tickets to California. But, just a few days before the trip, they got sick. They tried to cancel the flights online to get a ...

The record-breaking government shutdown may be poised to end, but air travelers are still feeling the pain. Ongoing mandated flight cancellations and less-than-ideal seasonal weather in parts of the ...

Have you ever had to cancel a flight unexpectedly because of a medical emergency? If you booked a cheap fare, it was likely marked as “non-refundable.” While that label can feel like a dead end, don’t ...