Jennifer Simonson has spent more than 20 years writing for newspapers, magazines and websites. Her journalism career started in a Denver-area city council building as a government newspaper reporter.

Of course, some level of oversight is normal, but an employer should never veer into intrusion. What's often unspoken among ...

Employers need a clear picture of their team’s tasks, activities and progress, but tracking productivity can be a challenge. Some businesses use employee monitoring software to better understand ...

Discover how to balance employee monitoring and privacy using transparent oversight and passwordless authentication tools like MojoAuth.

With new work models have come new work challenges. Early on, employers ‘fessed up to remotely monitoring employees — chiefly in the name of productivity. Leaders told Digital.com in 2021 that they’d ...

April 25, 2023 - The last several years have marked a seismic shift in workplace norms. First, while initially an emergent response to the Covid-19 pandemic, remote and hybrid work arrangements are ...

With over a decade of experience as a small business technology consultant, Alana breaks down technical concepts to help small businesses take advantage of the tools available to them to create ...

Paige is a social scientist at RAND whose research is focused on racial inequality in the U.S. Boudreaux is a policy researcher at RAND who conducts research on the ethics of technology. Ayer is a ...

Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for top-notch service. Consistent, high-quality customer service is a key element ...