Telco Southern Phone has been fined more than $2.5 million after an investigation found scammers were able to bypass identity verification processes during an eight-month period. The $2.5 million fine ...

“On 38 occasions, Southern Phone failed to notify the customer of an expected delay or implement a resolution within ten working days for non-urgent complaints. Southern Phone failed to keep adequate ...

After a six-month stint at the top of the Communications Alliance Complaints in Context report, MyRepublic has relinquished its title of Australia's most complained about telco, with Southern Phone ...

Southern Phone, the regional telecommunications company owned by local councils, may be sold to energy giant AGL under a takeover bid just announced.