App Engine, IT Service Management Advanced and Customer Service Management recognitions reinforce its expertise and ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

Upcoming ISG Provider Lens™ reports will assess the competitive strengths of service providers and their portfolios for extending IT management principles across the enterprise STAMFORD, ...

As the pace of change in IT continues to race forward, expectations about IT infrastructure performance are escalating from the business side at the same time. To deal with these dueling changes, ...

Equinix faced a global conundrum: How to meet its in-house IT needs amid a rapid expansion into 31 markets worldwide. The Redwood City, Calif.-based data center and interconnection company has ...

Field service management (FSM) is a system of managing off-site workers and the resources they require to do their jobs efficiently. Originally, this was a manual process that involved phone calls and ...

The Configuration Management Database (CMDB) has long served as the backbone of IT infrastructure understanding. It acts as a centralized repository of information, detailing the intricate ...