Avia, formerly known as AviaGames, a global leader in casual mobile gaming, has successfully built an exceptional customer service experience for its players. With over 15 games, including the highly ...

Businesses today face mounting pressure to deliver frictionless customer experiences while maintaining robust fraud prevention and security measures. Traditional verification methods often force ...

Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. The pace of technological innovation has significantly raised ...

"Thank you for reaching out. We aim to respond promptly within 24 hours.” Sound familiar? Despite the promise of a swift reply, it's all too common for responses to arrive only after a nudge from the ...

The term contact center often evokes thoughts of a large office building, rows of desks, and agents lined up one-by-one answering an endless barrage of customer calls. While agents are still the heart ...

New go-to-market model fully integrates the global aviation platform across programmatic membership, private jet and group charter, and premium commercial solutions ATLANTA, Jan. 27, 2026 /PRNewswire/ ...

MONTREAL, QUEBEC, CANADA, January 7, 2025 /EINPresswire.com/ -- At Botzbrain, we’re excited to introduce Fiona AI Agent, our advanced, intuitive solution designed ...

Consumer expectations have hit an all-time high, with buyers conditioned by Amazon, Uber, and the like, companies that strive to deliver excellent service from start to finish. Today, most customers ...

While the Internet of Things (IoT) certainly isn’t new anymore, it has the potential to be one of the main drivers to positively impact the customer experience. According to Gartner, we can expect 8.4 ...