See more of our trusted coverage when you search. Prefer Newsweek on Google to see more of our trusted coverage when you search. When a customer steps through the doors of a retail location looking to ...

That’s where artificial intelligence (AI) is stepping in. Tools like Guitar Center’s Rig Advisor, an AI-powered shopping assistant, are designed to replicate what a human associate can do, delivering ...

“Attracting an intact, highly successful and dedicated retail team strengthens our entire organization and expands the suite of services we can offer to development companies, landlords, investors and ...

There’s more to training a sales associate than just hammering features, benefits or price. It all comes down to building a rapport with the customer.

A common modern retail myth is that customers do not want sales associates to approach or interact with them unless they are specifically sought for. This fable is now shattered, according to a survey ...

Online sales accounted for more than a third (36.2%) of total retail sales growth in 2015, according to data from the U.S. Commerce Department. So with less people spending offline, and e-commerce ...

Christiana Jolaoso-Oloyede creates compelling content for B2B tech companies. She also empowers business leaders with unbiased data-driven information needed to run their SMBs. She has worked with web ...

The way to make customers for life is to build a relationship with them, make them feel connected to your brand, and make them feel like a person, not a number. One of the ways to do this is by ...

AI will not replace specialty retail associates but will shift their role from cashier to clienteling expert, stylist and brand ambassador by 2030. Pandora implemented AI-powered product search in ...

In the quest for stronger customer experiences, store associates are the critical variable. They're the ones translating back-end efficiencies into better shopping trips — or absorbing the cost when ...

The glamour and prestige of luxury brands is not strong enough to insulate them from the employee attrition plaguing the retail sector in the post-pandemic period. That means luxury retailers must not ...

The Retail Sales Awards recognize outstanding retail sales associates in the furniture industry and celebrate individuals whose exception performance has significantly contributed to their store’s ...