The Pensions Ombudsman has admitted errors in its handling of a vulnerable client’s case after leaving her waiting for months before informing her it had lost vital parts of her complaint. Responding ...

Trustees have been warned not to “unreasonably delay” the equalisation of guaranteed minimum pensions (GMPs) following a recent decision by the Pensions Ombudsman. The Ombudsman awarded a member of ...

The Pensions Ombudsman has partially upheld a complaint brought against MyCSP, which administers Civil Service Pensions, for causing “significant distress” in its handling of an overpayment case. The ...

Welcome to our quarterly pensions litigation briefing, designed to help pensions managers identify key risks in scheme administration, and trustees update their knowledge and understanding. This ...

A bite-sized summary of recent UK pension news Welcome to our latest update, in which we cover: Data protection: new data protection ...