As a travel company, the ability to provide customers with up-to-date information anytime, anyplace, anywhere, can have a major impact on the overall customer experience. The way in which you offer ...

In today’s fast-paced digital world, customers expect seamless service across multiple channels. Whether they contact you via social media, email, chat, or phone, consistency and quality of service ...

Email, social media, phone calls—it's easy for IT solution providers' customers to feel overwhelmed if they don't have a handle on each of those channels. Here, the COO of Zendesk, Zack Urlocker ...

To chart the best course to success in 2024, businesses must be savvy to the evolving landscapes that influence how we define excellent customer service. These include both established and emerging ...

Still catching up on announcements made at Enterprise Connect held earlier this month in Orlando, Fla., today we highlight two recent Alcatel-Lucent announcements. The company unveiled new cloud-based ...