Having replaced 700 human workers with AI in 2022 to streamline operations, the company is now in the process of ...

As soon as AI-powered chatbots seemed functional enough, buy now, pay later service Klarna went all in on them, promising to swap much of its human workforce with robotic replacements. Now it’s on a ...

Though the buy now, pay later firm will once again hire customer service agents, it sees its AI chatbot as a success that has ...

Klarna, a Swedish financial technology company, says it's deploying a new pilot program to complement its artificial ...

Business Tech News #1 – Klarna is hiring back human help after going ... shift highlights the limitations of AI in handling complex, empathetic customer interactions and underscores the enduring ...

In a recent update, CEO Sebastian Siemiatkowski said the company is now planning to reintroduce human ... Klarna announced that its AI assistant had handled 2.3 million customer interactions ...

Microsoft's layoff of 6,000 employees for AI integration sparks debate on AI in the workforce, while Klarna's return to human ...

Klarna is scaling back its AI-led customer service model after admitting it reduced service quality. The fintech firm is rehiring support staff and trialling an on-demand human support model. While ...

That’s how costly a service failure can be. Klarna’s move to reintroduce human interaction is not surprising. Customer service AI really is about providing an excellent experience to both ...

AI performs a lot of jobs at a much lower quality than humans. AI-first firm Klarna has discovered this, and is now on a recruitment drive to add more flesh-and-blood staff to its ranks.