Having replaced 700 human workers with AI in 2022 to streamline operations, the company is now in the process of ...

Klarna is rethinking its strategy after relying heavily on Artificial Intelligence (AI) to manage customer service. In a recent update, CEO Sebastian Siemiatkowski said the company is now planning to ...

Business Tech News #1 – Klarna is hiring back human help after going ... shift highlights the limitations of AI in handling complex, empathetic customer interactions and underscores the enduring ...

Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...

Though the buy now, pay later firm will once again hire customer service agents, it sees its AI chatbot as a success that has ...

A number of large tech firms are backtracking after going all-in on AI and rehiring staff that were let go to save money. The ...

Klarna, a FinTech company with a valuation of $46 billion at its peak, is now regretting its choice of valuing artificial intelligence over human employees.

In February 2024, Klarna announced that its OpenAI-powered AI customer service agents could do the equivalent work of 700 ...

Klarna, a Swedish financial technology company, says it's deploying a new pilot program to complement its artificial ...

That’s how costly a service failure can be. Klarna’s move to reintroduce human interaction is not surprising. Customer service AI really is about providing an excellent experience to both ...

Microsoft's layoff of 6,000 employees for AI integration sparks debate on AI in the workforce, while Klarna's return to human ...