Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

While it's a bit spartan for non-IT professionals, ManageEngine is nevertheless a robust help desk platform that can power an ITSM process for businesses of almost any size at a fair price. Since our ...

Matt Varin, higher education sales manager for CDW and moderator of the panel, opened with some statistics. According to ...

The COVID-19 pandemic has provided a perfect opportunity for many types of social engineering attacks. It is not surprising that 2020 saw a spike in breaches. With users working remotely, attackers ...

The IT Service Desk is here to help students, faculty, and staff with any technology issues. It's a great first stop for assistance with computer problems, network access, or account management. We ...

Minor issues and anomalies in IT services can easily become a huge bottleneck for technicians. Unless you have the right service desk technology, manual processing can bog down your resources.

The Department of Veteran Affairs awarded ASM Research a $286-million contract to support its National Service Desk, a key component of the department’s MyVA strategy. Through the contract, ASM will ...