It’s hard to know where to start when writing a complaint letter. If our inbox is any indication, this difficulty manifests itself in free-form rants and confusion about what to say. It doesn’t have ...

Unhappy customers can be a dangerous situation for any company because these customers often share their complaints with other people. If a customer lodges a complaint against an employee, manage it ...

When it comes to professional communication, texting and messaging are convenient, but they can’t compete with a well-crafted business letter. “In the digital age, we’ve become much more casual in our ...

The way you handle your response to a guest complaint is key to keeping a positive reputation and maintaining your current customer base. The Cutting Edge PR website warns that a business loses about ...

Elaine Goldman had just returned home from a disappointing cruise experience on Royal Caribbean. Traveling with her elderly mother, Goldman says she found the food “terrible” and the crew “rude,” ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Business travelers are often subject to unfortunate ...