Based in rural Minnesota, Brian Burgess worked in IT for 10 years before finding his passion for writing about consumer technology. Brian earned his degree in computer and network technology in 2000.

Process mining is now part of Microsoft’s process automation suite, giving you the KPIs and visualizations you need to identify bottlenecks in both manual workflows and software processes. Automating ...

Q. I like the way you used Power Automate to build an RPA in the January Technology Q&A. Is it possible to build RPAs that run automatically when triggered — for example, when an invoice email hits ...