Brands are using conversational interfaces to deliver customer experiences, but there's a catch: designing these conversations may be harder than they thought. Companies are awakening to the value of ...

Advances in artificial intelligence and voice technologies have enabled the creation of platforms and tools that support conversational interactions between people and devices. This course teaches ...

Experts estimate that in 2022, more than 70% of customer interactions will rely on emerging technologies such as machine learning and AI-enabled chatbots, automated email and virtual agents. A few ...

Interior designers have spoken — the new status space in our homes isn’t an achingly modern kitchen or a flamboyantly decorated powder room, it’s the 'conversation room'. So, it's time to put down our ...

In today's world, AI has become almost inescapable. While the tech offers up many conveniences, it also puts forward new ethical challenges. Learn more. Conversation AI applications have evolved to ...

AI-powered solutions such as ChatGPT could fuel new types of products in banking, more personalized and more connected to users, but integrating innovative ...

Canadian collaborative conversational AI tool Voiceflow announced today that it has raised $20 million in a Series A round led by Felicis Ventures. Other investors include Craft Ventures, True ...

Real change requires real conversations. We build our lives one conversation at a time. Great conversations become once-in-a-lifetime interactions that lift us up, shift our trajectory and motivate us ...

A new job title appearing across airlines and online booking companies reveals how seriously the industry is taking the conversational interface shift…and the strategic anxieties driving it. If you ...