The most advanced organizations are using adversarial simulation to stress-test AI against edge cases, confusion, and hostile ...

CDI goes beyond collecting data, focusing on accuracy, governance and real-time access that modern CX depends on.

AI-driven customer experience solutions are rapidly becoming a key competitive differentiator globally, with Türkiye-based ...

As trust erodes and AI accelerates, Experience 5.0 emerges as the framework connecting technology, ethics and human value.

Industries like retail, banking, transportation and food service have undergone massive digital transformation in recent years by leveraging new technologies to enhance consumer experience. As a ...

While consumers give telehealth high marks for convenience, overall experience is fairly mixed, according to a new report. J.D. Power released its annual Telehealth Satisfaction Study on Thursday, and ...

This is the sixth year that I’ve compiled a set of customer experience-related predictions for the coming year. For each article, I gather together a set of predictions that have been sent to me over ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

The role of pharmacies has changed over the years, but especially since the Covid-19 pandemic. Although pharmacies’ retail health push has made it easier for adults to get vaccines and other forms of ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There is an old saying that customer service happens when ...

Hayete Gallot joined Google in April 2025 to spearhead a new division focused on helping customers adopt the company's cloud products.

Oakland, Calif.-based Kaiser Permanente ranked No. 1 in consumer experience among health plans, according to a study by market research firm Forrester in Cambridge, Mass. Forrester’s U.S. Health ...