In addition to doing away with bulky hardware and unnecessary wiring, cloud phone systems also come with features like auto attendant tools and AI-powered call recaps. — Getty Images/Maskot Despite ...

Alexandria Technical & Community College in Alexandria, Minn., recently switched from a traditional, on-premises phone system to a cloud-based phone system that allows instructors and staff to make ...

For state and local government agencies, cost is nearly always a factor when considering whether to adopt a new technology. Any solution should deliver on functional expectations, but it should also ...

We list the best cloud phone systems, to make it simple and easy for businesses to manage their call services through cloud software. Even better, when software is cloud-based rather than tied to a ...

As flexible work environments become the norm and hybrid learning continues to grow in popularity, many colleges and universities have embraced cloud-based collaboration tools to enhance communication ...

Tom Henderson is principal researcher for ExtremeLabs and researches and tests enterprise-level hardware and virtual/cloud environments. Early VoIP had mixed results, and problems were rife. Poor ...

Wes Cooper, director of IT for Benbrook, Texas, would like to get rid of his city’s phone handsets. “We weren’t going to buy any phones. We were going to run it all through computers,” Cooper said ...

The Defense Information Systems Agency and Lumen Technologies (NYSE: LUMN) are collaborating to launch a cloud-based telephony infrastructure in an effort to provide Department of Defense employees ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...