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CHICAGO (WLS) -- A 911 dispatcher is being honored for helping to save the life of a retired Chicago firefighter. Amanda Garr took the call for George Ma'Ayteh back in October. He wasn't breathing, ...

BERWYN, Ill. (CBS) – For police officers, firefighters, and the people they serve, seconds count, but it's not just up to first responders. A fast response starts with the first call to 911. That's ...

CHICAGO (WLS) -- A city dispatcher who was praised for the way he handled the deadly shooting of Officer Ella French is raising concerns about a staffing shortage in the Chicago Police Department.

Three weeks after NBC 5 Chicago Investigates first exposed a controversial 911 call for help -- in which a man was delayed in having dispatchers send an ambulance for nearly ten minutes -- the City of ...

CHICAGO (AP) — City officials say two employees have been suspended without pay after a 911 dispatch delay that left an off-duty Chicago police officer without help during a shootout with suspected ...

Tensions between local and federal law enforcement erupted in Chicago over the weekend after a leaked dispatch message appeared to show that city police officers were ordered not to respond to Border ...