When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

Dear John: Everyone talks about how great Amazon customer service is, but be forewarned: if you buy an item on the Amazon Marketplace from a third party and need support — a refund, missing parts, etc ...

The 'tens of thousands' of companies that use Amazon's call center tech can now create chatbots to handle more customer inquiries, plus AI-generated response suggestions for human agents. Emily is an ...

Dear John: OK — this is a bit ridiculous. I e-mailed you less than 48 hours ago and this evening I received a call from Amazon rectifying all the frustration I have gone through with my frozen account ...

The Federal Trade Commission’s long-awaited trial against Amazon begins this week, with the e-commerce giant’s cancellation practices under the microscope.