Companies across industries are shifting toward an automated approach to customer relations. With the help of chatbots, businesses can reduce their customer service costs by up to 30 percent and save ...

HONG KONG SAR - Media OutReach - 18 May 2023 - The launch of ChatGPT has led to a surge in the adoption of Generative AI in business applications, with many businesses leveraging Open AI's ...

In a growing business, the myriad daily tasks of getting whatever a company produces “out the door” can be all-consuming. Lots of energy is typically focused on cash flow management, finding and ...

As the world becomes more digitized, businesses need to adapt quickly to meet customer needs in new and innovative ways. The mortgage industry is no exception. With customers demanding quick and ...

A customer service goal is a target that enables your company to measure its progress toward a long-term objective of achieving the highest level of customer satisfaction. You can use customer service ...

Customer self-service has never been an alien concept to any forward-thinking business leader. Whether we’re talking B2B or B2C, the buying party’s peace of mind is essential to a positive experience.

Further, a recent survey from Constant Contact found that 91 percent of small businesses that use artificial intelligence said it made their business more successful. About 28 percent noted that it ...

Three distinct functions need to work in conjunction to create customer centricity. Learn how to overcome some of the collaboration challenges Business leaders often define customer centricity as ...

Customers’ appetite for grocery store food service is growing. Some 71.7% of households bought deli-prepared foods at least once during the 52 weeks through August 2022. During that span, the number ...

The No. 1 goal of customer service is customer satisfaction, but how you get there may not be as clear-cut and straightforward as it seems. It begins with a strong team, which is the result of ...

Customer loyalty is a customer’s willingness to repeatedly return to a company to conduct some type of business due to the delightful experiences, quality of products or services, and the value they ...