Companies across industries are shifting toward an automated approach to customer relations. With the help of chatbots, businesses can reduce their customer service costs by up to 30 percent and save ...

HONG KONG SAR - Media OutReach - 18 May 2023 - The launch of ChatGPT has led to a surge in the adoption of Generative AI in business applications, with many businesses leveraging Open AI's ...

In a growing business, the myriad daily tasks of getting whatever a company produces “out the door” can be all-consuming. Lots of energy is typically focused on cash flow management, finding and ...

As the world becomes more digitized, businesses need to adapt quickly to meet customer needs in new and innovative ways. The mortgage industry is no exception. With customers demanding quick and ...

Customer self-service has never been an alien concept to any forward-thinking business leader. Whether we’re talking B2B or B2C, the buying party’s peace of mind is essential to a positive experience.

Further, a recent survey from Constant Contact found that 91 percent of small businesses that use artificial intelligence said it made their business more successful. About 28 percent noted that it ...

Opinions expressed by Entrepreneur contributors are their own. “The only right way to run a company — and the most profitable way — is to saturate your company with the voice of the customer,” wrote ...

Customers’ appetite for grocery store food service is growing. Some 71.7% of households bought deli-prepared foods at least once during the 52 weeks through August 2022. During that span, the number ...

The No. 1 goal of customer service is customer satisfaction, but how you get there may not be as clear-cut and straightforward as it seems. It begins with a strong team, which is the result of ...

LONDON--(BUSINESS WIRE)--Quantzig is one of the world’s leading providers of advanced data analytics solutions with business units spread globally. Our advanced analytics solutions and domain ...

I've been critical of the flaws in generative AI - Large Language Models in particular. I've also blown a gasket or two on why "responsible AI" posturing by OpenAI and other "big AI" vendors is ...