AWS and Salesforce are using unified data, secure and interoperable AI agents, modernized contact centers, and streamlined ...

Amazon Connect initially disrupted with a pay-per-use price model but is now flexing its artificial intelligence muscles. Written by eWEEK content and product recommendations are editorially ...

Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service, which ...

SEATTLE--(BUSINESS WIRE)--Today at Enterprise Connect, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), shared new business momentum milestones and announced three new ...

Amazon Web Services is stepping up its efforts to infuse contact and call centers with machine learning, real-time insights and the right data at the right time. AWS CEO Andy Jassy outlined a series ...

At the forefront of it all is Wendy Bauer, vice president and general manager for AWS Automotive and Manufacturing. It takes ...

AWS introduced Amazon Connect, its customer service-oriented product, some years ago, putting it smack dab in the middle of enterprise applications. It also places the company in the position of ...

AWS has opened a new Direct Connect location in Hawaii. Amazon’s cloud platform has added the service to its Aloha NAP data center in state capital Honolulu. It comes as data center operator Cologix ...

Cloud Connect for AWS Gateways Delivers Full API Inventory and Posture Governance—No Traffic Required, No Agents to Deploy, No Waiting PALO ALTO, Calif., June 18, 2025 /PRNewswire/ -- Salt Security, ...

DENVER--(BUSINESS WIRE)--CoreSite, a leading hybrid IT solutions provider and subsidiary of American Tower Corporation (NYSE: AMT) (“American Tower”), today announced that AWS Direct Connect launched ...