Having replaced 700 human workers with AI in 2022 to streamline operations, the company is now in the process of ...

Also: A Wix executive explains how YouTube draws more shoppers, Target is succeeding with self-checkout, Google still ...

Klarna is rethinking its strategy after relying heavily on Artificial Intelligence (AI) to manage customer service. In a recent update, CEO Sebastian Siemiatkowski said the company is now planning to ...

A number of large tech firms are backtracking after going all-in on AI and rehiring staff that were let go to save money. The ...

Though the buy now, pay later firm will once again hire customer service agents, it sees its AI chatbot as a success that has ...

Other than AI Siemiatkowski admission, it wasn't obvious that this was AI. There were only a few subtle signs.

Klarna is scaling back its AI-led customer service model after admitting it reduced service quality. The fintech firm is ...

Klarna uses an AI doppelganger of CEO Sebastian Siemiatkowski to deliver quarterly earnings, and says it "streamlined" ...

Klarna, a Swedish financial technology company, says it's deploying a new pilot program to complement its artificial ...

Microsoft's layoff of 6,000 employees for AI integration sparks debate on AI in the workforce, while Klarna's return to human ...